Since every item is hand made, the preparation time needed is different for each item. Most of our items are made to order, so we ask you to allow us 7-10 business days (excluding weekends) before your order is shipped. Please see details on the individual item.

Questions about your order

If there are any problems with your order, please email us at info@elyssajewelry.com and we will do our best to accommodate you. 

The satisfaction of all our customers is very important to us. Please feel free to discuss whatever the question may be and we will try our best to make sure you are happy.

Delivery time

• Standard Free Shipping: Arrives 3-5 business days 
• FedEx 2 Day Delivery: 2 days 
• FedEx 2 Day Delivery w/ Signature
• FedEx Overnight Express Delivery: 1 day

Yes, you can edit part of your order and even cancel your order within the first 6 HOURS. If you would like to change or cancel an order please send us an e-mail at info@elyssajewelry.com. We will accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped.

An address change could be applied any time before your order has shipped. Please contact us directly at info@elyssajewelry.com with your order number in the subject line.

Since each piece is made-to-order, your order will be prepared and shipped generally within 7-10 working days. Some products are produced at a faster production time. Delivery times vary depending on your choice of shipping.

Elyssa Jewelry Inc. will gladly resize your non-engraved or engraved ring one time free of charge within the first 30 calendar days of receipt of your product. If the size of your ring does not fit, you can return it for the size change within the first 15 days. For this, you can visit our return policy. We'd be happy to resize any item you purchase from us for free for 1 time. Certain items such as Eternity Rings cannot be resized. Please note that rings can only be resized within the size range offered on the Elyssa Jewelry Inc. website. Custom design rings (special orders that have been designed and/or produced as per customer's personal requirements) are not eligible for free resizing. The resizing process applies only to modify the ring size. Width or thickness of a ring cannot be modified. Please avoid getting your item resized by a third party such as another jeweler or person other than Elyssa Jewelry Inc. as it will void your lifetime warranty. The resizing process takes about 15 business days depending on the product and a resized ring will not be eligible for a refund.

Length change takes approximately 20 working days. If you have an upcoming special day like a wedding, we recommend that you send your product after your special day.

We are happy to try to help with your rush orders. We ask you to please contact us before you place your order to make sure we can accommodate your request by your deadline. Rush orders will be subject to a fee for expedited services. To ensure delivery you are required to select the fastest shipping method as well. There will be NO REFUNDS on rush orders. If there is a specific date you need your order by, please send us a message or email us at info@elyssajewelry.com and we will do our best to accommodate you.

Your purchase is likely to be expensive, so we ask for a signature from our valued customers. We do not want your order lost during shipping. We highly recommend purchasing insurance and signature required with your high value items for your protection. You will need to choose FedEx 2nd Day with Signature when choosing shipping.  We require signatures for orders above $500. If for any reason you wish to opt out of this option, please email us at info@elyssajewelry.com.

• You don't have to have an ELYSSA account to create an order, you can also order as a guest user. By creating an ELYSSA account, you can take advantage of many benefits: you will have the
  opportunity to edit or cancel your order shortly after placing your order. In addition, you can log into your account at any time and see the latest status of your order in your order history.

• ELYSSA offers you an online shopping opportunity and does not bear the costs found in many physical stores.

Elyssa Jewelry offers a lifetime warranty on all the jewelry we sell. This Lifetime Warranty is limited to repair and/or replacement at Elyssa Jewelry's discretion. For more information please see the details of our Lifetime Warranty.

You can specify the gift package and gift note during your order. Every customer is valuable to us. Every order of our valued customers is sent with a special Elyssa gift box.

You can track where your order is by entering the tracking number sent to your e-mail address registered at Elyssa Jewelry, using the link of the carrier company. It takes approximately 1-2 days for the free shipping tracking number to be registered in USPS systems. If you are having trouble tracking your order, please email info@elyssajewelry.com; we would love to help you.

You do not pay a shipping fee for orders you place with USPS Standard shipping.

Yes, we do ship to PO Boxes. However, if your order is above $500 and a signature is required, we cannot ship to a PO Box.

We provide a convenient range of secure USA local and international shipping options. You can upgrade your shipping method, please contact our Customer Care Team (send email to info@elyssajewelry.com). Our most popular shipping methods in the USA include:

• Standard Shipping: Free
• FedEx 2 Day Delivery
• FedEx Express Overnight Delivery

Please note that time frames are stated in business days and do not include weekends.

SHIPPING & DELIVERY | PRODUCTION TIMES

You can choose the shipping method during checkout: Ships from New York, NY

• Your domestic shipments are sent with USPS and FedEx.
• Shipping to a non-US address takes 4-8 business days longer.
• Due to the current COVID-19 situation, you can now change your shipping address up to 48 hours after placing your order.
• Shipping: US buyers, need it faster? Try FedEx Express Shipping

Please keep in mind that the estimated delivery is impacted by your selected shipping method, and does not account for delays caused by vendors or service and weather disruptions. Most Elyssa Jewelry products are personalized and made to order. Some items have longer production days than others. These details can be found on the product pages and throughout the checkout process.

Return Policy
New, unworn items can be returned to elyssajewelry.com within 14 days of delivery. Please note that all our custom personalized items can't be returned or exchanged.

Address Information

Please note that it is the customer's responsibility to provide us with a correct and complete shipping address. If your shipping address is different from your billing address, please specify this during checkout. Due to the current COVID-19 situation, you can now change your shipping address up to 24-48 hours after placing your order.

Shipping Notification

Once your order has been shipped, you will receive a Shipping Notice email. This e-mail will provide you with the order tracking number, the tracking page link of the carrier company where you can check where your shipment is, your order ID and the date your order is sent so that you can track your product while it reaches you. You can follow the preparation status of your order by logging into your Elyssa account.

Estimated Shipping

The estimated shipping date is based on the selected shipping method. Shipping dates are based on business days and they do not include weekends and holidays. Please note that special orders may have a longer processing and manufacturing time frame. With additional safety precautions around COVID-19 we are fulfilling all orders in a timely manner with 95% of our orders arriving on time. Some deliveries may be delayed and we appreciate your patience during this time.

• Yes, it does. We currently ship to all of Europe, Australia, and Canada. For international orders, please allow 2-7 business days after dispatch for your package to arrive. The price for international shipping is calculated at checkout and varies based on your country.

You may be required to pay VAT/import fees before your package is delivered. These taxes and duties are not included in your purchase price and are the responsibility of the customer. Any customs and import taxes that may apply are the buyer’s responsibility.

Please contact us immediately at info@elyssajewelry.com if you believe that your package was lost in transit.

US domestic orders: if your order is marked as “delivered” and you have not received it within 30 days of the package being sent, we can remake your order with payment of a replacement fee.

Please note that Elyssa Jewelry is not responsible for lost or stolen items once declared 'Delivered' by the delivery service. Some packages may require signature confirmation; contact your postal service to ensure that they are not holding the package.

International orders: There is a 45 day requirement to file insurance claims for international orders due to customs checks. Insurance claims are time sensitive. Any claims must be made within 60 days of the original shipment date.

Processing Time

Since every item is hand made, the preparation time needed is different for each item. Most of our items are made to order, so we ask you to allow us 7-10 business days (excluding weekends) before your order is shipped. Please see details on the individual item. If you need to meet a certain deadline or need expedited shipping, we may be able to accommodate your request. Please email us at info@elyssajewelry.com and we will do our best to accommodate you.

RETURNS

We gladly accept returns according to our returns and exchanges policy. (Please see more details on the FAQ page)

Take these quick steps in order to return your item:

If you would like to make a return, please email for a return authorization at info@elyssajewelry.com (no refund will be granted without return authorization). Please contact us within: 5 days of delivery and return it in its original condition within 14 days from the day it arrives. Expect your refund within 1 week (credit card companies' timelines vary.) Returns after the 14-day period are only eligible for store credit up to 30 days after the delivery date.  

For your protection, please pack your returns securely in the original box, return your order with an insured trackable courier & retain your receipt. Elyssa Jewelry Inc. is not responsible for items damaged or lost in transit. Please include a note with the purchaser's name, address, phone number, email address, invoice number and reason for refund or exchange.

Please contact us within: 5 days of delivery, and ship items back to us within: 14 days of delivery. Click on the Elyssa warranty terms page for more information.

The following items can't be returned or exchanged 

We cannot refund shipping charges on returned items. 

• Items sent back to us without first requesting a return will not be accepted. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. You can always contact us for any return, exchange or any question at info@elyssajewelry.com.

• Products that do not meet the Warranty Conditions cannot be returned.
• Products with size changes for rings cannot be returned.
• Products that have been engraved cannot be returned.
• The product cannot be returned if the original seal is broken.
• Products without bills, packages and certificates cannot be returned. (The products must be sent back as they were sent to you.)
• If a person or an outside jewelry shop intervenes in the product, it cannot be returned.
• Custom or personalized orders
• Full Eternity Bands
• Items on Sale
• Items purchased during Sales Events

Buyers are responsible for return shipping costs. The items must be shipped back in their original condition and packaging. Buyers are responsible for the cost of shipping both ways (to us and from us) on exchanges and resizes.

Conditions of Return 

All purchases must be returned in the same condition as you received them. Used / damaged / scratched items are not returnable for a refund. All returns must be sent back with the same packaging as they were received in.
The cost of return shipping is not covered by Elyssa Jewelry Inc. and remains the customer's responsibility.
Once the item is inspected, should charges apply, you will be notified prior to any work being done to process your request. Should you have any questions, feel free to contact our customer service team by e-mail at info@elyssajewelry.com. They will be happy to assist you. Please read the Elyssa Return Refund Policy information carefully before shipping.

Once we receive your parcel, it can take up to 2-4 business days for us to process your return request. Please note that all returns are subject to inspection by our Quality Assurance team before a return request is processed and additional charges may incur depending on your return instructions. Our Quality Control Team takes a microscopic look and confirms no damage and/or unauthorized repair has occurred. Once the item is inspected, should charges apply, you will be notified prior to any work being done to process your request. A confirmation email of Return Authorization and Refund will be sent to you.

Shipping and insurance of international returns must be paid by the customer.

Should you have any questions, feel free to contact our customer service team by e-mail at info@elyssajewelry.com. They will be happy to assist you.

Please read all the information carefully prior to returning your item for refund, engraving, resizing or repair requests.

Elyssa Jewelry NY Inc. uses a number of safety precautions to protect your personal information from unauthorized use. We use the latest Shopify security technology, which includes data encryption, server authentication, message integrity, SSL Certificate and Trustwave — which is like keeping your PayPal and credit card information in a bank vault. We can assure you our site is secure, and we have implemented the most advanced security measures. Our customers’ security and privacy has always been a top priority.

We accept multiple payment methods including: Shopify Payments, Shop Pay, Apple Pay, American Express, Visa, Maestro credit cards, and debit cards. We are unable to accept payment via cash on delivery or bank transfer. You can select your payment method once you proceed to checkout.

You can also check out by using PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to elyssajewelry.com. We also offer checkout with Amazon Pay. You can pay with saved payment and shipping information from your Amazon account.

Elyssa Jewelry provides easy & affordable financing through Klarna so you can pay for your purchase over time. Make monthly payments over 3, 6, or 12 months with 0% APR financing if you qualify. Please see our financing page for more details.