We are committed to 100% customer satisfaction and delivering high-quality products to our customers at Elyssa Jewelery Inc. If, for any reason, you are dissatisfied with your purchase, you may return 30 days from the delivery of your order, under the condition that your item meets the return conditions. Please read this page carefully prior to returning your item.WARRANTY
All items are produced with care and quality materials, which is why we confidently stand behind our products with generous return and warranty policies. All products are provided with a free Lifetime Manufacturer’s Warranty. In case of any manufacturing defect, Elyssa Jewelery Inc will gladly repair your item free of charge as long as your item meets the terms and conditions for the lifetime warranty. All repair requests are subject to inspection by our Quality Assurance team before the request is processed. Should our Quality Assurance team determines that the damage has not been caused by a manufacturing defect, we will inform you about it and let you know if any repair services by Elyssa Jewelery Inc. are available at cost or otherwise. Terms and Conditions for Lifetime Warranty and Repair
We gladly accept returns and exchanges. Please contact us within: 5 days of delivery, and ship items back to us within: 14 days of delivery. If you would like to make a return, please email for a return authorization at firstname.lastname@example.org no refund will be granted without return authorization) Returns after the 14-day period are only eligible for store credit up to 30 days after the delivery date. For your protection, please pack your returns securely in the original box, return your order with an insured trackable courier & retain your receipt. Elyssa Jewelry Inc. is not responsible for items damaged or lost in transit. Please include a note with your name, address, phone number, email address, invoice number and reason for refund or exchange.Conditions of Return
The cost of return shipping is not covered by Elyssa Jewelry Inc and remains the customer's responsibility. Once we receive your parcel, it can take up to 2-4 business days for us to process your return request. Please note that all returns are subject to inspection by our Quality Assurance team before a return request is processed and additional charges may incur depending on your return instructions. Once the item is inspected, should charges apply, you will be notified prior to any work being done to process your request. Should you have any questions, feel free to contact our customer service team by e-mail at email@example.com. They will be happy to assist you. Please read the below information carefully prior to returning your item for refund, engraving, resizing or repair requests.Elyssa JewelryInc. 44 West 47th Street GF6 New York, NY 10036
The following items can't be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns or exchanges for:
Conditions of Return Buyers are responsible for return shipping costs. The items must be shipped back in its original condition and packaging.
We will credit your original payment method, excluding delivery charges. Please note that it can take up to 10 working days for the funds to appear back in your account depending on your bank or card issuer. Items purchased by using store credit can only be returned for store credit and cannot be processed for monetary refund. Store credit cannot be converted into cash, transferred over someone else or used for services such as express shipping or resizing fee.ENGRAVING
We offer free engraving on items permiting. If you ordered your item without engraving and later on decide that you would like to get it engraved, we will gladly do it for a small fee of $20.00 plus shipping costs. Buyer is resposible for all shipping costs. Please avoid getting your item engraved by a third party such as another jeweler or person other than Elyssa Jewelry Inc. as it will void your lifetime warranty. The engraving process takes about 15 business days depending on the product and a engraved ring will not be eligible for a refund.
Elyssa Jewelry Inc. will gladly resize your non-engraved or engraved ring one time free of charge within the first 30 calendar days of receipt of your product. We'd be happy to resize any item you purchase from us for free for 1 time. Certain items such as Eternity Rings cannot be resized. Please note that rings can only be resized within the size range offered on the Elyssa Jewelry Inc. website. Custom design rings (special orders that have been designed and/or produced as per customer's personal requirements) are not eligible for free resizing.
Resizing process applies only to modify the ring size. Width or thickness of a ring cannot be modified. Please avoid getting your item resized by a third party such as another jeweler or person other than Elyssa Jewelry Inc. as it will void your lifetime warranty.
The resizing process takes about 15 business days depending on the product and a resized ring will not be eligible for a refund. Buyer is responsible for all shipping costs.
Please note that the repair process takes about 15 business days depending on the product. Buyer is responsible for all shipping costs.Repair cost will be determined when we receive the item from buyer.