Return Exchange policy
We gladly accept according to our returns and exchanges policy. (Please see more details on FAQ. page)
Take these quick steps in order to return your item:
If you would like to make a return, please email for a return authorization at email@example.com no refund will be granted without return authorization). Please contact us within: 7 days of delivery and return it in its original condition within 14 days from the day it arrives. Expect your refund within 1 week (credit card companies timelines vary.) . Returns after the 14-day period are only eligible for store credit up to 30 days after the delivery date.
For your protection, please pack your returns securely in the original box, return your order with an insured trackable courier & retain your receipt. Elyssa Jewelry Inc. is not responsible for items damaged or lost in transit. Please include a note with purchaser name, address, phone number, email address, invoice number and reason for refund or exchange.
Conditions of Return
The cost of return shipping is not covered by Elyssa Jewelry Inc and remains the customer's responsibility.
Once we receive your parcel, it can take up to 2-4 business days for us to process your return request. Please note that all returns are subject to inspection by our Quality Assurance team before a return request is processed and additional charges may incur depending on your return instructions. Our Quality Control Team takes a microscopic look and confirms no damage and/or unauthorized repair has occurred. Once the item is inspected, should charges apply, you will be notified prior to any work being done to process your request. A confirmation email of Return Authorization and Refund will be sent to you.
Shipping and insurance of international returns must be paid by the customer.
Should you have any questions, feel free to contact our customer service team by e-mail at firstname.lastname@example.org. They will be happy to assist you.
Please read the all information carefully prior to returning your item for refund, engraving, resizing or repair requests.
What is your international return policy?
Orders outside of the United States can be returned within 30 days. Shipping and insurance of international returns must be paid by the customer.
44 West 47th Street
New York, NY 10036