Shipping policy

 

 

REFUNDS

Your return must meet all conditions below to be eligible for a full refund:

• The Item has not been worn and does not show any signs of use including but not limited to scratches, dents, stains or any other flaws.
• The product has previously not been resized or modified.
• The product is not a special order that has been designed and/or produced to customer specification.
• The product has been returned to Elyssa Jewelry Inc. within 14 days from the delivery of your order.
• Buyers are responsible for return shipping costs.
• The items must be shipped back in its original condition and packaging.

 

The following items can't be returned or exchanged 

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns or exchanges for: 

• Custom or personalized orders 
• Eternity Bands made to order 
• Items on Sale 
• Items Purchased During a Sales Event 
• Engraving Orders

 

 

We will credit your original payment method, excluding delivery charges. Please note that it can take up to 10 working days for the funds to appear back in your account depending on your bank or card issuer.

Items purchased by using store credit can only be returned for store credit and cannot be processed for monetary refund. Store credit cannot be converted into cash, transferred over someone else or used for services such as express shipping or resizing fee.

RETURNS

We gladly accept returns and exchanges. 

Please contact us within: 5 days of delivery, and ship items back to us within: 14 days of delivery. 

If you would like to make a return, please email for a return authorization at info@elyssajewelry.com no refund will be granted without return authorization) 

Returns after the 14-day period are only eligible for store credit up to 30 days after the delivery date.  

For your protection, please pack your returns securely in the original box, return your order with an insured trackable courier & retain your receipt. Elyssa Jewelry Inc. is not responsible for items damaged or lost in transit. Please include a note with your name, address, phone number, email address, invoice number and reason for refund or exchange.

 

Conditions of Return 

 

The cost of return shipping is not covered by Elyssa Jewelry Inc and remains the customer's responsibility.

Once we receive your parcel, it can take up to 2-4 business days for us to process your return request. Please note that all returns are subject to inspection by our Quality Assurance team before a return request is processed and additional charges may incur depending on your return instructions. Once the item is inspected, should charges apply, you will be notified prior to any work being done to process your request.

Should you have any questions, feel free to contact our customer service team by e-mail at info@elyssajewelry.com. They will be happy to assist you.

Please read the below information carefully prior to returning your item for refund, engraving, resizing or repair requests.

Elyssa JewelryInc.
44 West 47th Street

GF6

New York, NY 10036